Two rooms
I spend LOTS of hours in two rooms today, both at the SA Department of Home Affairs in Pretoria.
The first is the room where you either turn in visa renewal forms or collect them when they are done. There are two lines and three windows. 25% of the people who walk into the room try to walk straight up to one of the windows – passing everyone waiting in the queue. I would say 60% stand in line for over an hour, only to reach the front and be told they needed to be in the OTHER line, which they will now stand in for an hour. A full 75%+ begin or end up angry – at the people working there, at the process, at the confusing directions or lack thereof. This is the angry room. I would hate to work there, having to deal with angry people all day long. Whose fault is it – the impatient customers, the indifferent or rude people at the counter, the department that can’t seem to give clear instructions or signage? Yes! I’ve done a little work with EQ and know that pissed off people basically emit their anger and it tends to spread to others around them. I’m certain this takes place here.
The second room is the collection room. After standing in line in the visa room, you might be fortunate enough to be told that your paperwork is ready for collection. If this is the case, they don’t give it to you there at the window. No, you are directed to go up two floor to the “collection room.” After climbing the stairs, you have to sign in (not sure why, since it does not seem to be first-come-first-serve). Then, after a while, a person comes and collects any paperwork, passports, etc. that need to be dealt with. These are then taken to the back where officers process, stamp, fill out, etc. Meanwhile, you wait, generally for hours. My “favourite” part is that the people working there actually take lunch breaks and you have to stay there, on the outside chance that they call you. This is the sleepy room. Because you have nothing to do. No tv. You are already frustrated from standing in the first room, then being directed to the second. At least you get to sit in this room. Foolishly, you didn’t bring anything to do. And, while there are actually windows here, often open, you can’t help but find yourself becoming hopelessly tired but unable to sleep. By the time they call your name, you almost don’t notice or are somewhat confused because you’ve either forgotten why you’ve came or given up hope of ever being helped.
Today, I stood in the angry room for about 2 hours, then sat in the sleepy room for 5. This makes for a long and tiring day – the power of two rooms.

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